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McSports

FAQ

Frequently Asked Questions

 

Q: How do I become an ActiveRewards member?
A: You can sign up at any MC Sports location, or pick up a Rewards card at your local MC Sports and sign up online at your convenience.
 
Q: How do I earn points?
A: You earn points on all qualifying in-store merchandise purchases. $1 equals 1 point. Points cannot be earned on online purchases, gift cards or sales tax.
 
Q: I lost my Rewards certificate, can I get a new one?
A: No, we are unable to replace Rewards certificates.
 
Q: How will I earn a reward?
A: Use your ActiveRewards card when you make a purchase (or return) at any MC Sports location and receive 1 point for every $1 you spend on merchandise (excluding tax). When you reach 500 points, you'll have earned a $15 Rewards certificate, which will be sent to you in the mail.
 
Q: What happens if I have more than 500 points?
A: If you have more than 500 points, you will receive one (1) $15 Rewards certificate for each 500 points, the remaining points will rollover towards your next reward.
 
Q: My Rewards certificate expired before I could use it. Will you still honor it?
A: No, we are unable to accept Rewards certificates past the expiration date. Fortunately, you have 12 months to use your Rewards certificate.
 
Q: What if I forget my ActiveRewards card at home, can I still earn my points?
A: Yes, inform an MC Sports associate at the register that you are an ActiveRewards member. They will identify your account number and your points will be added to your account.
 
Q: I lost my ActiveRewards card. How can I get another?
A: If you've lost your ActiveRewards card, you will need to fill out a new enrollment form the next time you visit our store. Complete the enrollment form using the same first name, last name and address as your original account and we will automatically combine your accounts. Submit your new enrollment form to a MC Sports associate at the register and he or she will give you your new card.
 
Q: I’m an ActiveRewards member, but I’d prefer not to be contacted via mail or e-mail for anything other than my Rewards certificate. How can I be sure I do not receive these?
A: As an ActiveRewards member, one of your benefits is to receive exclusive promotional email offers. You can opt out of these email promotions by following the steps at the bottom of the email.
 
Q: Will my ActiveRewards points ever expire?
A: Yes, all points not redeemed through an ActiveRewards certificate shall automatically expire after two years.
 
Q: If I use my MC Sports credit card, will I receive ActiveRewards points?
A: Yes, for every $1 you spend regardless of payment method, you will earn 1 point.

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